INTERIOR DESIGN CONSULTATION

FURNILUSH offers you a selection of products from the world’s best furniture brands and manufacturers, who have worked alongside exceptionally talented designers to produce some the most iconic and admired items of furniture. With a selection of nearly twenty brands, with long histories of design excellence, including Alf Italia, Nova, IKEA, Alfemo, Gami France, Lifestyle, MNS, each of these brands provides a unique sense of style and luxury that is available for you to bring into your home.

Book a consultation with our expert team to get started on your dream home.

Frequently Asked Questions

GENERAL

What are the services included in Urban Ladder’s Interior Design Solutions?

We offer personalised design solutions pertaining to furniture and decor.

After the Consultation Request is placed, our Consultant will call you to understand your requirements better.

Post the call consultant and our in-house designer will create a proposal so you can see your home as we envision it.

If you find the proposal to your liking then we can place the order for you or you can choose to place the order yourself on our website.

We also assemble and arrange all the selected furniture and/ or furnishings to your liking.

Is there anything your team will not undertake?

We are currently unable to extend a complete, everything-included service. This means that we do not offer the following: 

Customised wardrobes and kitechens

Structural changes to the space

Flooring

Bathroom décor, design, or fittings

False ceilings

Custom window treatments

Interior/Exterior Painting Service

Could I engage your services for only 1–2 rooms in my house?

Yes. We would love to consult you in making, even the smallest part of your home beautiful. However, the detail of design/ proposal may vary as per the size of the project.

What if I already have furniture that I want to use?

No problem! We’ll work with any existing furniture you have. We’ll make sure that our suggestions take it into consideration.

What if I like something that you don’t have in your catalogue? Will your team source it or get it made for me?

Not at the moment. Product recommendations outside our catalogue is not something we currently offer. You’re of course welcome to choose products and merchandise, outside of our catalogue. However, we will not assemble or install these products.

How long does it take from Proposal to Completion?

That’s really up to you. Some of our customers decide quicker than others, while some of them like to take their time. And that’s completely ok. Creating your dream home doesn’t happen in a snap, and we’ll take the time with you. However, from order confirmation to completion it takes 1 – 3 weeks.

All that’s fine, but what if I don’t like the design proposal?

Into every life a little rain must fall. We completely understand if you don’t warm up to our designer’s suggestions. You can simply let us know at any point during the process, and we can part ways, with no hard feelings.

DELIVERY

How long does it take to deliver everything?

That depends on what you opt for in your personalized solution. The table below has individual delivery timelines.

Product:

Made-to-Order Sofas

Timeline:

21 days

 

Product:

Other Furniture

Timeline:

7 – 15 days

 

Can I stagger the delivery/ installations?

Yes, absolutely. We’ll work with you to deliver and / or install sections as it suits you.

PAYMENT & WARRANTY

 How can I redeem the consultation fee?

The consultation fee (Rs.299) is redeemable against any Urban Ladder product or merchandise. Once your consultation visit is completed, we will email you a code that you can use to redeem the amount.

RETURNS & CANCELLATION

What if I don’t like any (or some) of the FurniLush products?

You can return the product on the spot at the time of delivery. If you have second thoughts about any product delivered while the Urban Interiors project is still ongoing, you can work with your designer to find something you like better.

What if I change my mind after the order is delivered?

Sorry, we will not be able to process cancellation requests after the order is delivered. 

 

PLEASE NOTE: Returns and cancellations are subject to each product’s individual policy. Please check with your consultant or designer to know more.

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