Cancellations and Returns

Can I cancel my order?

When you don’t like something the moment you see it, we will take it back! You can cancel an order either before it reaches your home, or on the spot during the delivery process. We will refund the full amount back to you. However, we are unable to take cancellation requests after product delivery.

 

How do I cancel my order?

Cancellation prior to delivery – You can cancel your order for any product (except made-to-orderproducts) at any time prior to its delivery by emailing us at cancel.order@furnilush.com. For cancellations made before a delivery attempt, any advance paid will be refunded as per our refunds policy. A delivery attempt is defined as a visit to the customer’s home for delivery purposes.

Cancellation at the time of delivery – In case you’re unhappy with a product, you can return the same on the spot, at the time of delivery.

Cancellation after delivery – Products once delivered cannot be returned. On the off chance that you receive a damaged or defective product, our delivery team will try to repair it on the spot or issue a replacement based on the product issue. This decision lies with the delivery team.

In case there are manufacturing defects post delivery, we will treat it as an After Sales Complaint. Such products will be repaired or replaced as deemed necessary by our After Sales Specialists.

 

When will I get the refund?

If you are eligible for a refund, the same shall be given to you as per the following guidelines -:

  • The refund amount for the orders paid online or paid via credit/debit card at the time of delivery will be refunded within 7-10 working days from the date of initiating the refund through the online account, or will be refunded to the same card, depending on the most suitable circumstances as determined by FurniLush.
  • The refund amount for the order paid vide cash/card on delivery option, will be initiated within 4-6 working days, and the order amount will be credited to your bank account.
  • The refund vides a promo code, for the orders paid online will be provided to you within 7-10 working days through hard copy or e-mail depending on the most suitable circumstances as determined by FurniLush.
  • A promo code once used shall not be re-activated in case of cancellation of order, either by customer or FurniLush.